Job Purpose
To assist in growing the bar and food operations through the implementation of approved operational plans, meeting or exceeding the key performance indicators set out and striving to maintain a culture of excellence in all areas of the operation by recruiting and retaining the best staff
Duties and Responsibilities
- To ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and affecting a smooth handover of shifts
- Ensuring operational and service checklists are completed thoroughly, with attention to detail focusing on service led issues
- Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food and beverage products in a clean and professional environment
- Where possible, developing an innovative and evolving approach to service, whilst focusing on attention to detail, for instance in terms of presentation of food control; portion control; speed of service; and menu compliance
- Effective management of all stock and ancillary goods and in doing so shall
- Order stock and ancillary goods as required from nominated suppliers, ensuring compliance with any stocking policies
- Ensure the secure and safe keeping of stock, goods and equipment, ensuring that stock is accounted for and that control procedures are complied with
- Record and manage stock transfer, and systems
- Assist with preparations and associated duties to the stock take
- Effective and efficient management of the staff working within the department and in doing so shall
- Take full responsibility for the rostering of staff, ensuring staff wage budgets and sales to labour ratios are maintained. In addition, sufficient tills are in operation, and staff serving, assisting in service where necessary
- Organise and deliver the induction and training of staff within the department, ensuring that staffs have the skills to undertake their work safely and accurately, whilst delivering high standards customer care and exceptional standards
- Ensuring staff are punctual, in correct uniform, and complying with the general guidelines outlined by the management
- Invoke the disciplinary procedure as necessary, in liaison with the Commercial & Operations Manager
- Over see the recruitment and selection of additional staff
- Undertake regular performance reviews of staff within your department
- Ensure all human resource policies and procedures are adhered to
- Actively support and work with the Entertainments & Marketing Manager to maximise and grow both food and drink operations
- Through empowering staff, develop a highly motivated team, flexible and multiskilled team who take pride and ownership in their work
- Maintain a high profile in service areas, especially during the busy periods
- Ensure compliance with any financial and related procedures and in doing so shall
- Proactively monitor sales, margins and expenses, and in identifying negative variance against budget, taking appropriate and timely remedial action
- Ensure that all cash is controlled and accounted for, floats and tills are reconciled, sufficient provision of floats and safes properly maintained and that all financial controls and procedures are complied with
- Ensure that cashing up is carried out at the agreed times and banked in a timely manner, in accordance with financial procedures.
- Ensure that the venue is run in a safe, orderly and disciplined manner in accordance with the conditions of the licenses, policy and Health & Safety requirements and in doing so shall
- Ensure that a high level of cleanliness is maintained in the main venue and associated areas, including cellars and back office, supported by a cleaning schedule and adherence to best practice
- Ensure that the cellar is kept in a safe, clean and hygienic state
- Ensure that the kitchen is maintained in a clean, safe and hygienic order, identifying hazards and problems and seeking solutions
- Work in safe manner, seeking to minimise hazards to ensure the safety of other staff and customers, and reporting all safety hazards
- Ensure that all health & safety, fire and building regulations and procedures are complied with
- Ensure pipe cleaning is completed as required, and gas supply is maintained and in working order
- Act as duty manager, opening and securing premises
- Monitor, supervise and report back the work of the security staff
- Be the night time operations senior member of staff, coordinating the evening evacuation policy of the building
- Review and update Risk Assessments, and ensure understanding amongst staff
- Reporting incidents in the Duty Log and filing reports to other staff as required (minor/major incidents & accidents)
- Promote and develop the business and in doing so shall
- Run promotional activity as required and proactively recommend promotional and business development initiatives
- Proactively implement agreed strategies designed to ensure that all customers are served to the highest standards in customer care at all times and that best practice operational and service standards are achieved
- Work closely and cooperatively with other departments
- Be responsible for ensuring that the venues are effectively merchandised, implement and maintain planograms and retailing best practices
- To work to marketing plans, strategies, themed events, and promotions, monitoring success briefing staff and ensuring compliance
- Maintain an up to date knowledge of both trends within the food and drinks industry, and developments and best practices with the hospitality trade
- Liaise with external suppliers as necessary
- Be the point of contact for all corporate hospitality, promoting the use of facilities to outside users to increase revenue
- Prepare quotes for external hire and organise all aspects in regard to this
- Ensure compliance with all requirements of the license and licensing law at all times