The Soft Services Manager has overall responsibility for the delivery of soft facilities services (office services, cleaning, porterage etc.).
Main Responsibilities
- Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed
- Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team
- Responsible for providing a key interface between Estates department customers and the contracted service providers on a day to day basis
- Responsible for development of a service charter and service level agreement to monitor key elements of the FM service
- Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms
- Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day to day basis
- Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
- Responsible for providing a continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement
- Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status