Job Purpose
To provide a consistent professional approach to all clients through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins
Duties and Responsibilities
- To be proactive with locating and developing new business in line with the revenue and sales through the appropriate media
- To ensure all opportunities are taken to promote products to our customers and to increase the client base
- To manage special projects under the direction of the Director of Sales
- To host any promotion events or external site as required by the Director of Sales
- To obtain 12 sales appointments per week both out of the office and in house
- Ensure key agents with over ride agreements with the hotel are account managed and that all bookers are aware of the facilities
- Establish new business over and above the base business in the hotel through direct corporate and agency business.
- Be aware of the key trends in the market and take appropriate action
- Have extensive knowledge of competitor hotels and what business is booking into the area
- Organise corporate sales promotional initiatives
- Encourage full usage of all facilities to maximise sales
- Carry out telephone sales calls to sell the facilities
- Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
- To ensure personal presentation is of the highest standards at all times to project a professional image to clients
- Ensure that all communications with customers are handled within the required time frame and to the hotel/company standards
- Be present to meet and greet customers as appropriate
- Entertain prospective clients where appropriate
- Liaise with the rest of the team on a day to day basis to obtain all new sales leads
- Follow the corporate strategies set by the Revenue Manager
- Be aware of company policies, which affect the sales department
- Ensure that the Finance department is given accurate information for billing if required
- Have full product knowledge of the facilities offered
- Be pro-active in putting forward suggested actions to achieve the department’s targets
- Ensure that statistical data is produced and analysed
- Demonstrate a “can do” attitude at all times
- To provide support and coaching to new team members within Sales Team
- Assist in other departments during emergencies or as deemed necessary by the General Manager
- Carry out other duties/tasks outside normal routines but within the overall scope of the job