Job Purpose
Provides support and advice to the Director of Sales, Finance Managers & General Managers in strategic planning and overall business goals relating to the Revenue achievement.
Duties and Responsibilities
- To ensure that all target market segments are developed for the long-term benefit of the hotel’s business
- To monitor in statistical format, the pick-up patterns, lead times and business trends
- To work with the team to promote internal sales and the up selling of all facilities
- To ensure that the Daily Selling Strategy is completed and checked before the morning meeting
- To work with the Group Revenue Manager in order to ensure that maximum benefit is obtained from all Electronic Distribution Systems
- To ensure that all Electronic Distribution Systems are up to date at all times in order to maximise distribution and accommodation yield.
- To ensure that close out and freesale charts are up to date in order to gain maximum effect
- To carry out regular cross training between the Revenue Co-ordinators to ensure that everyone within the department is able to deal with all clients calls efficiently
- Ensure all daily, weekly and monthly revenue management reports are up to date and are completed in accordance with standardised company procedures
- Carry out ongoing refresher reservations training for all front office, and revenue staff on a regular basis, which is based around the effective implementation of the room’s management strategy
- Ensure that regular departmental meetings are planned, take place, and are minuted to ensure follow through
- Carry out regular team building events for the team to build on their individual strengths and ultimately on the teams strengths as a whole
- As part of the Business planning process, draw up a training plan for the department and implement along with scheduled team building activities for both the Revenue and House Departments
- Prepare the annual room statistics and assist in other sections on the Business Plan production
- To host weekly Revenue Strategy Meetings in order to communicate strategy and develop corrective action for dip dates
- To be fully involved in the production of the business mix reports for the weekly rooms meeting, the monthly business meeting and the annual budgeting meetings
- Carry out regular Departmental meetings with your team to discuss and resolve any issues that may arise
- To take reasonable care and responsibility for the Health & Safety of yourself and others who may be affected by your acts or omissions at work
- To co-operate fully with the Company in maintaining a safe & secure working environment, adhering to all relevant Security, Fire, Health & Safety & Food Safety legislation and procedures
- To be familiar with and ensure that the Company Disciplinary & Grievance procedures are followed at all times
- To participate fully in any training identified as beneficial to you and your role
- To undertake Duty Management as and when required
- To undertake any other reasonable task or responsibility as required by your line manager or member of senior management in order to meet our business needs