Job Purpose
To manage and oversee the efficient running of shifts in the Restaurant and Bar. To act as a part of the Senior Management team and undertake Duty Management as requested.
Duties and Responsibilities
- To ensure that all guests are welcomed at the door and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title and tend to guests’ requirements promptly
- To proactively promote and exceed agreed KPI’s
- To be fully converse with the Restaurant operation and to efficiently manage the operation of all shifts
- To take a keen interest in the current business situation and to bring in sound ideas to increase profit, decrease spending, up selling orders and maximising guests spend where possible
- To understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables, splitting tables, database build and management of back of house applications
- To efficiently administer and action the daily mail, guest report lists, staff rotas, holiday forms and other paperwork that is required to ensure accurate notes are kept and are accessible
- To effectively communicate with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated to the right addressee
- To communicate with Head Chef on particular guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times
- Safety of the working environment in the department is maintained
- A briefing is held on a daily basis and important events are communicated to all employees
- To be actively involved in all staff related issues and to handle them in a professional manner
- Assist the General Manager in identifying recruitment needs
- Responsible for all departmental induction training and on the job training of new members of staff and also newly promoted staff
- Assist in conducting appraisals
- To understand the need for training and development of all individuals and to take a proactive approach in training employees on their responsibilities regarding Fire and Bomb Safety, Health and Safety and Food Hygiene