Key elements of the role:
- To develop and maintain relationships with the ‘Premises Coordinators’ and key ‘Group’ decision makers, understanding their operational and strategic aims and the demands and nature of the business
- Ensure for all service lines that a professional, high quality, value for money service is delivered and meets agreed key performance indicators
- Effectively recruit, induct and train all Site FM Managers & Premises Coordinators, ensuring control of site budgets in relation to all service lines
- Ensure Site FM Manager & Premises Coordinators, manages all aspects of hard and soft services, looking for alternative solutions, introduce new service lines to increase integrated proposition and improve performance
- To manage, control and deliver the financial aspects of the contract. Prepare, set and agree annual budgets. Monitor and review financial performance through forecasting and profit and loss accounts, ensuring sites operate within budget
- Take the lead, supporting the Site FM Managers & Premises Coordinators to develop proactive and productive relationships with sister companies to ensure effective delivery of service. Ensure strict cost control of bought in services along with charges to ‘Premises Coordinators’
- To ensure Site FM Managers & Premises Coordinators monitor sub contractors performance to ensure standard and technical specifications are achieved and aligned with contractual agreements, identifying remedial actions and process changes
- For each contract, agree on continuous improvement measures in relation to innovation and development.
- To ensure that training needs are established for Site FM Managers and Site Employees, and that these are met via liasing with HR Advisors and Learning and Development Officers
- To work closely with the Projects Manager to ensure all ‘proposed Schemes’ are driven forward and delivered in pre-set timescales
- Ensure Site FM Managers & Premises Coordinators ensure all company policies and procedures are adopted and used on site
- Ensure Site FM Mangers & Premises Coordinators maintain accurate and reliable management reporting, producing required customer reports and any One Connect sites maintained with up to date information
- Undertake scheduled QCR, SHEQ, Environmental & Hard Service Audits and ensure all follow up actions are effectively Managed
- To ensure all works are competently completed, comply with legislative, environmental, Health and Safety and group business policy, minimising any process or commercial risk to the business. Close liaison with the Risk Management Department essential
- Ensure all company vehicles are operated according to car policy and that any vehicle inspection forms are completed
- Lead or assist in contract mobilisations
- Identify non-contractual work opportunities to achieve financial targets
- Assist Sector Sales Manager in surveys and quotes
- Assist Director Integrated Solutions in retender and selling further integrated solutions
- Liaise with Site FM Managers & Premises Coordinators to ensure all employee relation issues are dealt competently and with in line with company procedures liaising with HR Advisers
- Effectively manage time, planning and organisation
- Maintain professional and positive company image
- Any other duties as and when required