Job Purpose
To supervise the operation of the establishments; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies and that all legal specifications are adhered to in line with the Health and Safety Policy.
Duties and Responsibilities
- Responsible to the General Manager for
- The day to day operations of the unit
- Ensuring that all financial targets are met with regards to:- Revenue
- Cost Control; Profit and Debtor Management;
- Maintaining customer satisfaction as per set targets
- To ensure that the business is operated to the highest standards in line with the mission statement and values
- Responsibility for the day to day operation to the standards
- Ensuring that all departments operate within agreed budgets and achieve agreed targets
- To ensure that everything that is carried out in the unit adds value for the customer
- Implement systems for reviewing all operating costs to ensure that they are consistently in line with focused revenue in conjunction with the Financial Controller and report back on these
- Through information received from guest questionnaires and other forms of guest feedback ensure that in conjunction with the Heads of Department we are addressing service issues and constantly developing standards and products in line with customers needs and Brand Values
- Ensure each department operates in compliance with all legal requirements
- To ensure H.R procedures are followed in each department.
- To pro-actively develop subordinates.
- Ensure that all agreed control procedures are followed through in each department
- Conduct appraisals for all direct reports on a bi-annual basis
- Agree objectives in line with business and brand objectives and values, and ensure H.O.D’s carry out appraisals with the teams
- Comply with statutory and legal requirements for Health and Safety, Fire, Licensing and Food Handling and ensure that yourself and all members of the team are aware of and working in accordance with these requirements
- To ensure that yield management is actively practised to ensure the optimum revenue from the product