Job Purpose
To provide a consistent professional approach to all clients through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins.
Duties and Responsibilities
- Manage the office on a day-to-day basis ensuring standards, procedures and resources are maintained and improved
- Answer all telephone calls in a polite and professional manner
- Manage and set standards for enquiries for new business
- Co-ordinate, with the Team, special events
- Manage client bookings and data as required
- Manage client invoices as required
- Manage the production and ensuring all amendments and changes are correctly communicated to the relevant parties
- Maintain and manage an accurate current and potential client base for the purpose of communicating future offers and facilities
- Adhere to the requirements of the Data Protection Act at all times
- Adhere to all Health and Safety Requirements
- Maintain regular and effective communication within the Team at all
- Attend management meetings as required
- Identify training needs throughout the department and the means to fulfill them
- Provide coaching and on-the-job training as identified
- Liaise with HR for training requirements as appropriate
- Create an environment which promotes employee morale and encourages the Team to have high levels of productivity
- Conduct performance reviews as required throughout the Team with targets and personal development plans being set accordingly
- Recruit for new members of the Team which should be carried out effectively and in accordance with company procedures, best practice and legal requirements
- Ensure all personnel policies and procedures, and employment law are observed at all times