Job Purpose
To oversee the provision of excellent service. To be the guardian of financial controls, compliance and operational excellence across all catering functions within the In-flight locations. To be responsible for the overall operations within the location and liaising to deliver best practice .To ensure that all client and customer relationships are built maintained and expectations exceeded at all times. Effectively manage and develop the In-flight team
Duties and Responsibilities
- Responsible for all catering food and beverage operations on site at In-flight, whilst ensuring all undertakings are carried out in line with client and legislative guidelines / expectations
- Ensuring the following of company protocols at all times
- Work closely with the Operations to provide support to make effective business decisions
- Ensure constant review of all operations with a dedicated management team and drive forward resolutions for any issues raised
- Provide an in-depth understanding and knowledge of the catering business including all of the key factors that impact the aviation industry and operations, now and in the future, and be able to suggest and drive ideas to improve performance
- Ensure all management information is accurate and useful as well as being efficiently generated, for the client’s needs
- To ensure product and operational continuity across all businesses
- To generate further business and sales from existing and new clients, and bring client information together, sharing between units
- Ensure product and service standards are being met and reviewed
- Ensure food safety and health and safety standards are being met
- Assisting with unit business forecasting
- The businesses operation of sound financial control
- Processes and procedures such as tracking and reporting sales and costs
- Budget formulation, tracking and delivery
- The supplier of choice for the provision of food to private and corporate business jets within its operating locations
- Effective operational and service delivery
- Business innovation and insight
- Identifying business opportunities and exploiting them
- Ability to be open to new ideas
- Ability to identify new markets and generate new business development
- Support with client retention and business growth
- Work with the Head Chefs to maintain high standards and create new menus
- Have the ability to demonstrate a commitment to the development of the team and actively encourage learning and development programmes.
- Assist and guide with recruitment ensuring the best people are always placed in new positions
- Undertake management staff appraisals
- Ensure manual is followed and updated as necessary