Job Purpose
Establish key relationships with key business and corporate clients. Monitor the peaks and troughs with the office and take appropriate action To ensure that facilities are sold to the best advantage. To give both internal and external customers quality service.
Duties and Responsibilities
- Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue
- To obtain 10 sales appointments per week both out of the office and in house
- Ensure key agents with over ride agreements with the hotel are account managed and that all bookers are aware of the facilities
- Be aware of the key trends in the market and take appropriate action
- Have extensive knowledge of competitor hotels and what business is booking into the area
- Liaise with the conference office on a day to day basis to obtain all new sales leads and ensure that the hotel can get more business
- Encourage full usage of all facilities in the hotel to maximise sales
- Be present to meet and greet customers as appropriate
- Entertain prospective clients where appropriate
- Carry out telephone sales calls to sell the facilities
- Ensure that all communications with customers are handled within the required time frame and to the hotel/company standards
- Attend hotel and department meetings
- Be aware of company policies
- Ensure that the Finance department is given accurate information for billing
- Have full product knowledge of the facilities offered
- Be aware of the other properties in the group and refer details or pass on information to other hotels and clients
- Ensure that statistical data is produced and analysed
- Produce and set the strategies with the Revenue Manager
- Be pro-active in putting forward suggested actions to achieve the department’s targets