Job Purpose
To deputise in the absence of the Contract Manager, regarding all aspect of the Contract and obligations in accordance with all procedures & policies, with direct contract responsibility for all Retail and Hospitality
Duties and Responsibilities
- To assist in the management and monitoring of the operation of the Contract in accordance with Contract Specification and Company Policy
- To liaise closely with the Client, or their representative, in the provision of the contract service, to ensure compliance with contractual method statements
- To continuously develop and improve quality and hygiene standards, in accordance with both and policies with specific adherence to Infection Control
- To monitor customer trends and demands, ensuring that all sales potentials are maximised, analysed and communicated to ensure subordinates clearly understand their targets
- To have knowledge of changes in legislation, and implement accordingly in accordance with Company guidance
- To work with the contract manager in order to meet client and company expectations, through management of agreed objectives
- To respond to any reasonable request of the company or client within the constraints of the Contract
- To recruit, train, develop and motivate staff, creating an internal succession plan
- To ensure that customers and staff have the required choice of products as per core brand directives during peak trading hours, ensuring that service delivery is of the highest standard
- To provide both weekly and monthly trading reports as agreed with the contract manager in order to ensure performance targets are being achieved and exceeded
- To actively resolve issues as identified by the client and the Contract manager so that customer satisfaction throughout the contract scope is maintained at the required level, as detailed within the contractual method statements
- To ensure that products, equipment and materials are properly stored, used, maintained and controlled and purchased in accordance with procedures.
- To apply quality control procedures to ensure the maintenance of high standards of service and compliance with the specification
- To ensure all direct reports are appraised in accordance with company policy and set clear tangible measurable targets and objectives
- To manage the tariff and ensure that the process reflect the menu’s being displayed and aligned to the agreed selling prices
- To conduct Customer Satisfaction Surveys to ensure that regular feedback is obtained in order to recommend changes
- To ensure that the menu’s are regularly updated and that customers needs are taken into consideration such as language issues or disabilities
- To attend where appropriate any nutritional/ food group meetings, so that the company is updated to changes in accepted practices
- To manage and develop the Contract’s Human Resources, to be able to achieve the highest standard of work, with a positive team spirit, achieving Company agreed Absence & Turnover KPI’s
- Ensure staff records and training is in accordance within legislation and company policy, using both in-house and external training schemes
- In accordance with the contract manager to control all financial aspects of the budgets for staff, products and materials ensuring contract budgeted margins are achieved
- To ensure that the Contract operates within all current legislation and client policies and that, where appropriate, staff are made aware of their responsibilities in this regard
- To ensure that specified and correct standards of services are established and maintained and that any deficiency is reported and remedied within agreed timescales
- Ensure all aspects of the Retail Manager and Head Chef’s job descriptions are implemented and actioned; including reporting on trends and forecasts for monthly performance
- To provide both weekly and monthly reports as directed by the client to demonstrate performance targets are being achieved
- In conjunction and agreement with the contract manager to communicate regularly with all staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high
- Ensure that the safety image is reflected positively through your actions and those of your subordinates
- To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety
- Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose
- Ensure that work activities are properly managed and supervised