Job Purpose
To assist the Bars Manager in the effective running of the bar and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget
Duties and Responsibilities
- To be involved in the setting of department targets and objectives, and to monitor and strive for their achievement
- To be aware of financial targets as a whole
- To take positive action to meet department objectives and targets
- To be commercially aware in order to continuously drive the business forward
- To be proactive in maximising sales and generating revenue
- To input new ideas for service and products to maintain competitive and leading edge
- To be an effective communicator with guests/clients and at all levels of the venue
- To compile required statistics/reports
- To assist the Bars Manager in the control of wage costs in line with budgetary requirements
- To support the Bars Manager in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items, billing
- To ensure security, functionality and proper handling of company property in the department
- To ensure stock items behind the bars are always within expiry date
- To oversee cash and stock control consistently according to company policy
- To ensure mise-en-place are prepared according to Bars standards
- To ensure guest drinks are prepared and served according to company standards
- To ensure accurate stock-takes are carried out according to company policy
- To be involved in the setting of service and quality standards, and to monitor and strive for their achievement
- To monitor, anticipate and react to customer needs consistently to ensure maximum guest satisfaction
- To pay attention to detail in all aspects of the customer journey
- To take prompt action to resolve complaints according to company policy
- To build positive relationships with clients/guests to ensure customer satisfaction
- To ensure high standards of cleanliness throughout the bars
- To lead team by example
- To coach individual team members to develop their skills and maximise performance
- To give clear direction and guidelines to team members
- To assist in the resolution of performance problems as necessary and in line with company policy
- To motivate and be proactive in encouraging team commitment and spirit
- To delegate and manage distribution of workload effectively
- To communicate effectively through various methods such as regular briefings/meetings and individual discussions
- To ensure appearance 0f team members is according to company policy
- To share ideas and problems with the team and encourage their input in helping make decisions where possible
- To ensure rotas and timesheets are compiled accurately and according to legal requirements
- To supervise the department and team in a fair, consistent and responsible way
- To communicate effectively with, and cooperate/ assist other departments at all levels when necessary
- To attend meetings as required
- To handle cash and keys responsibly and according to company policy
- To assist the Bars Manager in the smooth running of the department
- To assist in ensuring that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- To have clear working knowledge of all company policies and operate within them at all times
- To ensure staff awareness of relevant company policies
- To undertake any other duties as and when required by Senior Management