Job Purpose
Responsible for the entire operation of the unit, reporting to the General Manager. Directly supervise the Supervisors, Shift Leaders, Head Chef & Sous Chef, guiding them in operating their departments when on shift
Duties and Responsibilities
- Through satisfying the needs of our customers and operating policies and procedures, to ensure all client and company objectives are met and to achieve financial targets
- Reporting directly to a General Manager and in their absence the Operations Manager
- Liaise closely with other Heads of Department, Support Services and Head Office
- Close liaison with clients
- Responsible for the management, training and development of all supervisors and catering assistants
- To strive to continually exceed customer expectations and provide excellent customer care to partners and clients
- To effectively communicate policies and procedures
- To provide customer and client feedback to further develop standards and reflect market changes
- To continually strive to offer new food trends and ideas to Manager and clients alike
- To ensure that the unit achieve the required company targets in Quality Standards Audits of 90% and Hygiene, Health and Safety audits of 85%
- To ensure that managers are aware of the importance of their personal presentation and to ensure that all employees in the unit adhere to the correct standards of dress and appearance
- To ensure that legal and company requirements are adhered to in respect of
- Hygiene, Health & Safety, Employment Law, and Food Safety Law
- To deputise for the General Manager in their absence
- To ensure through effective communication, that all employees consistently demonstrate an excellent level of customer care and product knowledge
- To establish a committed and motivated team
- To ensure recruitment, induction, training, promotion, performance management, development and discipline of all employees
- Optimum performance of all employees to be achieved through accordance with company employment and equal opportunities policies
- To write training plans for all employees within your area and ensure that the personal development of individuals is monitored to maximise their benefit to the business
- To optimise financial controls through ensuring tight control of resources
- To ensure that unit administration, stock control and security procedures
- To initiate action to ensure all unit costs are in line with agreed client budgets
- To establish good client relationships and ensure that weekly communication is maintained and to liaise with your General Manager to further develop client relationships