Job Purpose
Support the general manager and be fully responsible for cashing up, training and helping develop the restaurant’s identity. They have to be very guest orientated and understand the importance of building relations. They will have the opportunity to see the development of a restaurant from scratch and their input and suggestion will be useful.
Duties and Responsibilities
- Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge repeat custom
- Agree and implement actions to continuously improve the guest experience
- Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
- Maintain and further enhance relationships within the immediate locality, namely residents
- Demonstrate a high standard of restaurant and personal presentation, ensuring good personal hygiene of self and team
- Ensure that common objectives are executed seamlessly and professionally
- Managing Sales and Conversion
- Support the implementation of revenue generation initiatives
- Support the delivery and measurement of promotional activities, including staff incentives
- Maximise incremental sales opportunities by adding customer value at every opportunity
- To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
- Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
- To make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), and outstanding orders or work tasks required prior to the commencement of service
- To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
- Review and communicate financial information to assist in proactive and timely decision making
- Manage monthly stock-takes and review results and variances with relevant departments
- Ensure that in house control systems/audit requirements are adhered to
- Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
- Control costs without compromising standards and customer experience
- Strict control of stock through the management of wastages, correct practice and procedures behind the bar and on the floor
- Forecast potential revenues and costs for revenue/cost centers, with particular reference to labour forecasting
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business
- To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods
- Ensure professional departmental induction is completed consistently and its effectiveness reviewed with GM
- Support the delivery of all key training with the GM, identifying training needs and capability gaps within the team
- Support the management of all employees’ performance in line with job descriptions, giving regular feedback and appraisals
- To assist in the management of disciplinary and grievance issues within the department in consultation with the General and Operations Managers, giving particular focus to the kitchen / restaurant relationship
- Audit holiday and sickness administration to ensure consistency and accuracy
- Understand the use of Risk Assessments and their importance to the business
- Understand relevant H&S legislation and the implications on the business, taking action as required
- To ensure all departmental staff work hygienically and productively
- Ensure a safe workplace by identifying and reporting hazards and taking corrective action
- Review and communicate health and safety audit reports and initiate required action with relevant departments
- Identify maintenance activity required in order to uphold the required standard and forward these to the General Manager
- Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity
- Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues